| Tours |
| Q | What time are private tours available? |
| A | Tours are available Thursday to Sunday from 12:00 pm, 1:30 pm, 3:00 pm and 4:00 pm. |
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| Q | How do I book a Tour? |
| A | You can book online through our website. Go to "plan your visit" and choose "private tour." You can select a date and time available from the calendar. |
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| Q | Do you only have private tours? |
| A | This year we will be offering walk up tours. These are shorter version of our private tours, they fill quickly, you can only sign up onsite. These are open tours and are not private. |
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| Q | How do I change my tour date? |
| A | If you have booked your, please email info@kin.wine and a staff member will call back to assist you. |
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| Q | I would like to add a guest? |
| A | If you have booked your, please email info@kin.wine and a staff member will call back to assist you. |
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| Q | If I book a private, is it just the group I book? |
| A | Yes, you and your guest are the only people on the tour. |
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| Q | How do I make sure my food preference or Allergy is noted? |
| A | When booking please ensure in the notes you request or notify about Allergies. If missed please email info@kin.wine with date and time and a staff will make note. |
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| Q | I would like a tour for more than 14 guests? |
| A | Note our group sizes are based off comfort for your group. If you are looking to book and event or a special tour, please email melissa@kin.wine |
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| Q | I am trying to book a tour and I can not book on the day? |
| A | Only those dates that are available are clickable. If the date is completely red, it has no availability. |
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| Q | Do you book weddings? |
| A | At this time we are not set up for weddings. We thank you for inquiring. We can help with showers, rehearsals or celebrations. Please contact melissa@kin.wine and we can help plan your event. |
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| Q | Can I rent the whole Vineyard? |
| A | Please feel free to inquire with melissa@kin.wine, and we can help plan your event. |
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| Q | Can I buy a private tour for a friend? |
| A | It is best to purchase a gift card and let your friend choose a date that works for them. |
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| Q | Can I get a refund or cancel my private tour? |
| A | We do not refund or cancel tours, we can reschedule and help you find a new date. |
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| Reservations/Tasting |
| Q | Do I need reservations to visit KIN? |
| A | No reservation needed.Tastings are available on a walk up basis. We keep plenty of open seating for our walk up guests. |
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| Q | What is a tasting ? |
| A | A tasting is either a 3 one ounce set tastings of wine , or you can create your own 3 one ounce tasting. |
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| Q | I can not book for more than 5 people on resdiary for the restaurant? |
| A | Sorry for the inconvenience, our system only allow 5 or fewer. If you are looking for a larger reservation please email melissa@kin.wine and we will help you book. |
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| Q | Do I need a reservation for a tasting? |
| A | No our tasting room is open for walk ups from 11am till close. |
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| Q | Why can I not mix estate wines with non estate wine for my taster? |
| A | We like our Estate wine to be enjoyed as a three pack. Let you see the detail and uniqueness of the terrior. |
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| General enquiries |
| Q | When are you open? |
| A | We are open seasonally at the moment. Our entire facility is outdoors therefore weather is a significant element on our opening hours. We plan to reopen mid-May 2024. |
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| Q | Can I bring my child? |
| A | We are kid friendly, lots of places to run and play. Please ensure footwear is always on or a blanket down for your child to play on. |
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| Q | Can I bring my dog? |
| A | We are pet friendly , just remember leashes all the time and pick up after your pet. |
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| Q | Can I bring my own food? |
| A | We do have a full food service on site. Picinicing is not permitted. |
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| Q | Can I bring my own drinks? |
| A | Water bottles always encouraged. We are a winery and our license only permits us to sell our own wine. We are not permitted to have any other alcoholic beverages on our property. |
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| Q | What form of payment do you take? |
| A | We accept all primary payment methods, credit, debit, and cash- we do not have an ATM on site. |
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| Q | Do ubers, and taxi cabs come out? |
| A | It is very hit or miss with uber and taxis. They do come out but could take up to an hour to get a driver. Please plan ahead. |
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| Q | Can I bring a birthday cake or cupcakes? |
| A | Yes, you are welcome to bring a cake we would be honored to celebrate with you. |
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| Q | Do you have washrooms? |
| A | We do have washroom on site. |
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| Q | Are you wheelchair accessible ? |
| A | We are fully accessible. |
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| Q | Do you have shuttles? |
| A | We do not have shuttles or bus services, though several companies do operate in the area. |
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| Gift Cards |
| Q | Do you sell gift cards? |
| A | We sell two versions of gift cards. One is for use exclusively at our online store for wine or tour purchases. The other is used for onsite purchases at the vineyard. This second version can be used to pay for any services consumed on the premises. |
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| Q | How do I redeem my gift card for tastings and tours? |
| A | If you have a gift card for online use (alphanumeric code), you can redeem for tours. If you are looking to book a tour, click to the tours tab, pick your date and time. Once completed and you proceed to check out, you will have to create an account and through the process you can redeem your gift card. If your gift card if for onsite use (all numeric code) you simply use it to pay for your order like a credit card. If you have further questions, you can reach out to liam@kin.wine. |
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| Q | Can I use my gift card for online wine purchases? |
| A | The online gift card (the alphanumeric version) can be redeemed at checkout for any purchases made on our website. |
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| Q | Can I use my giftcard at Vineyard? |
| A | The onsite gift card (numeric version) can be used to pay for any services received in the vineyard. If you wish to covert your online gift card to be useable in the vineyard, please email liam@kin.wine. |
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| Q | Can I buy wine for a friend that is coming for dinner? |
| A | It is better to purchase a gift card for them to redeem themselves. We don't take credit information over the phone. |
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| Q | I have a reservation, but it looks like rain? |
| A | We are open rain or shine. We do have a large covered area, and covered area for our private tours. |
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| Vineyard
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| Q | Where are you located? |
| A | We are located at 2225 Craig Side Road, Carp, Ontario. |
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| Q | Do you have parking available ? |
| A | Yes we have parking on site. |
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| Q | Is there sulfites in your wine? |
| A | Sulfites in wine are naturally occurring. The fermentation process of winemaking naturally creates sulfur as a by-product. Consequently, all wine contains sulfites. Not only are sulfites naturally occurring in wine, but they are also pretty important. Sulfites have antioxidant and antibacterial properties that help protect wine against some unhelpful yeast and bacteria. Without them, the wine will quickly turn into vinegar. |
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| Q | Are you organic? |
| A | We are not certified organic but our vineyard practices are organic. |
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| Q | Do you have free delivery? |
| A | We can deliver in the Ottawa city limits. |
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| Q | Do you ship throughout Ontario? |
| A | We can ship throughout Ontario. |
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| Q | What type of irrigation do you use? |
| A | We don't have irrigation. We realy exclusively on what nature can provide. |
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| Q | What type of minerals are in the ground? |
| A | We have 45 minerals in our soil as compared to 15 in Niagara or 13 in Prince Edward County. |
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| Q | How do you get the rest of the varietals? |
| A | We have two vineyards in Niagara that grow certain grape varieties for us. |
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| Q | Where do you create the wine? |
| A | All wine is made onsite in our winery. |
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| Q | Why are you not growing hybrid varieties? |
| A | We have made the decision to focus our vineyard on vinifera, specifically Chardonnay and Pinot Noir. |
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